Frequently Asked Questions

Hope our extensive site has been informational, and has answered all your questions. But if you still have some queries, which have not been answered, well look no further! All those questions are answered right here. So just go ahead and read on-

Q:

What is Gold City and where is it located?

A:

Gold City is one of the largest and most exclusive gold shopping malls located in the gulf. GoldCityMall.com is the official website for Arihant Jewellers. Located in Manama, Kingdom of Bahrain, the company was founded in 2000 and goldcitymall.com was launched on 2003.

Q:

Does goldcitymall.com ship internationally?

A:

Yes we do undertake international shipping of orders. We are able to process international purchases by credit cards to about 38 countries. Dependent upon your country of origin, there may be additional duty or VAT fees due. The purchaser is responsible for any fees that may be incurred.

Q:

Do you have to be present to collect your order?

A:

Yes. We ship your orders through FedEx, and as per their formalities, you are required to be present, to sign for the delivery. This ensures that your order reaches in the right hands and safely.

Q:

Is your personal information kept confidential, in order words, is privacy ensured?

A:

Yes. Having your trust is important. Disclosing personal information puts you at risk, and we at Arihant understand that, and appreciate your cooperaion. Thus we insure that your information is kept confidential, and used only to confirm our orders. You can go through our PRIVACY POLICY, which clearly states the above.

Q:

Are returns accepted at goldcitymall? If so what is your return policy?

A:

Yes of course! We believe in making our customers satisfied with our products. So if you are not satisfied with an item you ordered, retun or exchange it to us within 30 days and we will refund the amount due. You will have to insure the item for the way back and pay for the shipping charges on return on delivery.

Q:

Some items are available in certain sizes- why is that?

A:

We at goldcitymall buy readymade designs so that we can bring you the best, at the most reasonable prices. Thus some designs are available only in particular sizes. But if you wish to get a ring made in a particular size, you can contact us at +973 17229411 or email us at info@goldcitymall.com and we will gladly assist you in ordering your specific size.

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Q:

Can you send me a print catalogue of your jewelry line?

A:

Well, no for the time being that is not possible, as we keep changing our designs on a monthly basis, and update them with new ones. We want to give our customers the most and the trendiest in designs, and thus we try to change our designs as often as possible.

Q:

How long does it take for me to receive an order?

A:

The chart displaying the destination and time it takes to reach it is posted in the shipping policies (link) section. For further details kindly refer to it.

Q:

How do i know if a particular item is in stock?

A:

All the items on display are availabale. If an item is out of stock, we remove it as soon as possible from the display, to avoid any inconvenience to our customers.

Q:

Do you have a retail store?

A:

Yes we do! Located in the Middle East's most booming city- Bahrain. Our showroom is located in the Gold City- the Gold Bazaar of Bahrain, which is a shopper's paradise. If you ever get the chance to visit Bahrain, do drop in and take a look at our designs. We will be glad to assist you with them or just anything you need to know about Bahrain - the City of Gold!

Q:

Do you custom make jewelry?

A:

If our clients ask for it, we do undertake such orders. They will have to give us the design and other details required and we shall gladly execute their design. You can contact us at info@goldcitymall.com or +973 17229411 for the orders.

We hope that our site has answered all of your questions. But if we have overlooked something, please help us server you better by emailing us at info@goldcitymall.com.  This will not only improve the site but also help other visitors. Thank you!