Terms and Conditions

PLEASE READ OUR TERMS & CONDITIONS BEFORE PLACING AN ORDER


1. DEFINITIONS AND INTERPRETATIONS


1.1 In these terms and conditions:


  • Reference to “we” and “us” is a reference to Arihant Jewellers
  • Reference to “you” is a reference to the purchaser of the Goods from us.
  • Contract” means the contract between us for the sale and purchase of the Goods which incorporates these Terms & Conditions.
  • “Goods” means the jewellery and other items purchased by you from us.
  • “Terms” means these terms and conditions.

1.2 These Terms are the only terms and conditions on which we contract for the sale of Goods and they form an integral part of the Contract between us. If we agree to vary any of the terms, the variation must be in writing confirmed by our duly authorised representative and by you.


2. PRICE

2.1. The price of Goods quoted on our website is in Bahrain Dinars. If you purchase in another currency, currency fluctuations and credit card charges may make a difference to the amount billed on your credit card. Orders from all countries outside Bahrain territories may be subject to local import duties and taxes. Please note that Arihant Jewellery cannot be liable for any local import duties and taxes imposed in your home country.

2.2 The cost of packaging and postage/carriage is shown separately and (in the case of special or overseas orders) will be quoted by us on request and payable separately from the price of the Goods.

2.3 All published prices are subject to change at any time without notice.


3. ORDERING GOODS ONLINE

3.1 You warrant to us that all information which you are required to provide when ordering Goods online is accurate and complete in all respects at the time of the order and that this information relates to you/the person placing the order and not to any third party.

3.2 When an order is made online, the order confirmation issued by the company clearing the credit/debit card payment does not constitute acceptance of your order by us. We reserve the right to check any discrepancies and an order will only be confirmed when it is verified by us.

3.3 Any error in any ordering process due to technical or other reasons beyond our control entitles us not to treat the order as being binding on us.


4. PRIVACY

If you place an order, you will have to provide personal information to us. We will not disclose that information to any third party without your consent, except for the purpose of processing the order and arranging delivery. We do not store our customer's financial details.


5. PAYMENT

5.1 All payment for Goods and for the cost of packaging and delivery must be made before the Goods are delivered.

5.2 Payment online will be made by credit card or debit card.


6. DELIVERY

6.1 We will give you an estimated delivery date for the Goods but no times or dates provided by us are guaranteed.

6.2 We will arrange for packing and we will decide on the method of delivery either by post, courier or otherwise.

6.3 You must notify us promptly and in any event within 48 hours or receipt of any Goods if they appear to be damaged in transit. In those circumstances, you must also keep all packaging as this may be required when making a claim.


7. RETURNS

7.1 If you wish to return an item then you should email us at info@goldcitymall.com to notify us of the return within 7 days of receiving the goods. You should make it clear if you require an exchange, credit note or refund for the item. Any items returned without prior notice in writing will not be accepted

7.2 Arihant Jewellers guarantees your total satisfaction with our products and services. For reasons of hygiene, we are unable to offer exchanges or refunds on earrings.

7.3 You must take reasonable care of all Goods in your possession and return them to us, appropriately packaged to avoid damage, within 7 days from the cancellation date. We reserve the right to arrange collection, in which case you will be responsible for collection charges.

7.4 In the unlikely event that you are unhappy with your purchase, you can return the items to us within 14 days of the cancellation notice but we reserve the right to charge a restocking fee and any other costs we incur in connection with the return of the Goods.

7.5 In the case of Goods which are made and supplied to your specification or which have been personalized for you or Bespoke and engraved items: these pieces are Special Orders, which means that the item will be made or customized especially for you; because of this, these pieces of jewellery cannot be exchanged or returned under any circumstances. 7.6 Items should be returned in their original packaging to ensure they are adequately protected in transit.

7.7 We will be happy to offer you either an exchange or full refund minus any postage costs, providing the goods are returned in perfect condition with the tags and certificates still attached and in the original packaging.


8. DEFECTIVE AND DAMAGED GOODS

8.1 If you should receive an item that is defective, damaged or not what you ordered, please contact us within 7 days. Customer Services will help you resolve any issues as quickly as possible by replacing the item, delivering another item by way of an exchange, or refunding the amount paid. The faulty item will need to be returned to us (either through one of our boutiques or) by courier to our returns address.

8.2 If you would like to exchange a faulty item, please be aware that we can only replace it for the same product in the same colour and style, subject to availability. Where possible, we will offer to repair faulty items.


9. LATE RETURNS

9.1 Goods returned outside of the above timeframes will not be accepted and will be returned to the customer.


10. RISK AND OWNERSHIP

10.1 The risk of loss or damage to Goods passes to you upon delivery.

10.2 Ownership in all Goods remains with us until full payment of all amounts due to us have been received from you.

10.3 You will be responsible for the safe custody and insurance of all Goods in your possession.

10.4 You have no right to re-sell any Goods until payment has been received in full by us.


11. WARRANTIES AND LIABILITY

11.1 We warrant to you that the Goods ordered by you will meet the description as shown on our website (or any other description given to you in writing).

11.2 We will not have any responsibility for any damage which occurs to the Goods after delivery.

11.3 If any defect in any Goods appears within a month of delivery, you must notify us as soon as you become aware of the defect, giving us full details. We will then decide, in consultation with you, whether the defect is our responsibility. If so, we may arrange either to repair the Goods or to replace them with similar Goods. Any defective Goods to be returned to us must be returned at your expense.

11.4 We do not accept any responsibility for any wear and tear, accidental damage or failure by you or by any third party to adhere to any written recommendation provided in relation to the Goods.

11.5 Liability to you for loss or damage under no circumstances must exceed in the total amount you have paid us for those Goods. (However, we acknowledge that we cannot exclude legal liability for death or personal injury which is proved to be due to our negligence).


12. NOTICES

12.1 If you wish to give us any notice relating to a matter covered by these Terms, whether you telephone us or not, you must confirm that notice in writing. In the case of email notices, these should be sent to info@goldcitymall.com and you must send them so as to return an acknowledgement of receipt. Notice may be sent by post to Arihant Jewellers, PO Box 37123, Shop6, Building 203, Road 383, Block 304, Manama, Bahrain.


13. CUSTOMER DEFAULT

If you:

  • give us any incorrect personal information, or
  • fail to make any payment when it is due, or
  • cancel any payment, or
  • become insolvent, or
  • commit any breach of these Terms
  • then, in any of those events, we have the right to cancel the Contract and recover possession of any Goods which have been supplied for which payment has not been received in full.

14. FORCE MAJEURE

We will not have any liability to you if we are prevented from performing any of our obligations on account of any circumstances beyond our reasonable control which includes, but is not limited to, extreme weather conditions, act of God, terrorism, war, strike or difficulty in obtaining materials and/or labour. In any of these circumstances we reserve the right to terminate the Contract.


15. CUSTOMER RESPONSIBILTY

15.1 Arihant Jewellers cannot guarantee that the sale and delivery of its goods to your particular country or location is permissible, so please be aware of your own geographic import restrictions. This site and its contents will not constitute the basis for any contents will not constitute the basis for any contractual commitment between Arihant Jewellers and any prospective customer in any jurisdiction in which the solicitation of interest or the offering of or sale of products by Arihant Jewellers would contravene any applicable local, regional or national legislation. No prospective customer should seek to make any order through the site from jurisdictions in which it would be illegal for Arihant Jewellers to sell products.


16. INTELLECTUAL PROPERTY

Where the Goods include designs or works of art, these are prepared by a designer or artist who owns the copyright in those works. You have no right to make any copies or adaptations of any such Goods.


17. DISPUTES

17.1 Any dispute between us will be finally determined as per Bahrain law and by Bahrain courts and you agree to submit to the jurisdiction of those courts.


18. CUSTOMER CARE

18.1 If you need assistance for any reason, please contact customer services or call on 0097317229411. Representatives are available 10.00am to 9.00pm (Bahrain Time) Saturday to Thursday.


19. PROMOTIONAL CODES

19.1 Only one promotional code can be used at any given time unless otherwise stated.

19.2 Under no circumstances can the value of a discount code be deducted from an order if the code is defective or out of date. No replacement codes will be issued in this case.

19.3 When an order is placed using a promotional code and contains a number of items, the value of the discount is spread over each item.

19.4 Any refund of an item purchased using a promotional code will be reduced by the value of the discount attached to it. The discount will not be refunded.


These Terms and the Contract between us are governed by Bahrain law.