TERMS AND CONDITIONS FOR ONLINE MARKETPLACE
1.1 www.GoldCitymall.com is a marketplace that allows users to buy, sell and offer Gold, Silver, Diamond jewellery, and investment grade precious metal products (“Products”). These terms and conditions govern your use of our website, software and applications provided by us (collectively, our “Platform”).
1.2 Please read these terms carefully before you submit any order on our Platform. These terms tell you who we are, the conditions on which you may be a seller or a buyer on our Platform, what to do if there is a problem, and other important information. If you think that there is a mistake in these terms or require any changes, please contact us to discuss.
1.3 By using our Platform, you agree to these terms. If you are using our Platform as a representative of an entity, you are agreeing to these terms on behalf of that entity.
2 INFORMATION ABOUT US AND HOW TO CONTACT US
2.1 We are Arihant Intelligence Pte Ltd, a company registered in Singapore, trading as www.GoldCitymall.com. Our Unique Entity Number is 201935442D and our registered office is at 10 Anson Road, #22-15 International Plaza, Singapore 079903.
2.2 For any questions or problems relating to our Platform, our Products or these terms, you can contact us by telephoning our customer service team at +65 91400338 or email us at email@example.com or write to us at 10 Anson Road, #22-15 International Plaza, Singapore 079903.
2.4 If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us.
2.5 When we use the words "writing" or "written" in these terms, this includes emails.
3 CONTRACTS FOR SALE
3.1 We are a marketplace that allows users to offer, sell and buy Products. The actual contract for sale of Products is directly between the seller and the buyer. We are not liable to any person in relation to an offer for sale, sale, or purchase of any Product listed on our Platform. We are not responsible for the enforcement of any contractual obligations between any buyer and any seller.
3.2 We have no control over and we do not guarantee the existence, quality, safety or legality of the items offered or advertised on our Platform, the accuracy, completeness or truth of any content or listings posted by users, the credit worthiness of any user, the ability of sellers to sell or buyers to buy, or that a particular buyer and seller will complete a particular transaction.
3.3 We are not involved in any transaction between a buyer and a seller on our Platform save that we facilitate a marketplace for buyers and sellers and process payments on behalf of sellers.
3.4 We are not an agent of any buyer or seller.
3.5 We may (at our discretion but are not obliged to) check, audit or monitor the information contained in listings, comments and/or reviews posted by users.
3.6 A buyer may place orders on the Platform as instructed on our Platform. A seller's acceptance of a buyer's order will take place when they email the buyer to accept it, at which point a contract will come into existence between the seller and the buyer.
3.7 We will assign an order number to each order. Please tell us the order number whenever you contact us about your order.
4 TERMS AND CONDITIONS FOR SALE
4.1 If you list an item on our Platform, you agree to comply with our rules for listing, content policies and selling practices from time to time in force. You are responsible for the accuracy, completeness and truth of the content of the listing and the Product offered. We reserve the right to modify, suspend or delete any listing that violates our rules, policies and practices, or to improve user experience.
4.2 We have full discretion in determining the appearance, placement and order of listings in search and browse results. The factors we may consider in making such a determination may include the buyer and seller's respective location, the search terms used, quality of images and content, and the buyer and seller's respective history on the Platform.
4.3 All sellers on the Platform must clearly state the terms and conditions of sale ("Seller's Terms") in their listings, including the following information:
(a) forms of accepted payment;
(b) taxes and applicable government imposed fees (if any);
(c) shipping method, costs and expected time;
(d) return policy (e.g. the time period within which the buyer must notify the seller about return, who's responsible for the cost of return shipping); and
(e) refund or replacement policy (e.g. the time period within which refund or replacement will be arranged).
4.4 You are responsible in keeping any content and information posted accurate and up to date. You should delete any listings that are no longer available. 4.5 You must comply with all applicable laws and regulations in providing, delivering or rendering the Products that you offer or sell.
5 TERMS AND CONDITIONS FOR PURCHASE
5.1 When purchasing a Product, you agree to comply with our applicable rules and policies from time to time in force. You are responsible for reading the full listing before committing to buy or making a bid for any Product.
5.2 Any order placed or bid submitted in respect of a Product is deemed irrevocable and unconditional. In placing an order or submitted a bid you agree to the Seller's Terms set out in the seller's listing for the Product.
5.3 You enter into a legally binding contract to buy a Product when you commit to buy a Product, your order for a Product is accepted, or if you have the winning bid for a Product (or your bid for a Product is otherwise accepted).
5.4 We do not transfer legal ownership of Products from the seller to the buyer.
6.1 When providing content on or to our Platform, you grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable right to use, reproduce, process, adapt, modify, publish, display and distribute such content for the purposes of providing the Products to you and the promotion of our Platform.
6.2 For all content that you provide, you warrant that:
(a) the content is accurate, up to date and not misleading;
(b) you own or otherwise control all necessary rights to meet your obligations under these terms regarding such content; and
(c) the use of such content does not and will not infringe any intellectual property rights of any third party.
6.3 While we try to offer reliable information, we do not promise that any content or information provided on our Platform will be accurate, complete, up to date or always available. If and where we offer catalogs of listings, such catalogs may include product images, descriptions and specifications provided by users or other third parties.
6.4 If you are buying Products, you agree that we are not responsible for examining or warranting any listings provided by any users. If you are selling Products, it is your responsibility to review the content of your listings for accuracy.
6.5 We do not take any responsibility, nor do we assume any liability, for any content provided by you or any third party. You agree not to hold us liable for any inaccurate or misleading content.
7 BUYER'S RIGHTS TO MAKE CHANGES
If a buyer wishes to make a change to the Product he has ordered, please contact the seller. The seller has full discretion whether or not to accept the changes. The seller will let the buyer know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of the requested change and ask the buyer to confirm whether he wishes to go ahead with the change. If the seller cannot make the change or the consequences of making the change are unacceptable to the buyer, the buyer may request to end the contract (see Clause 9 - A buyer's rights to end the contract).
8 A SELLER'S RIGHTS TO MAKE CHANGES
8.1 Sellers may make minor changes to their Products from time to time in order to:
(a) reflect changes in relevant laws and regulatory requirements; and
(b) implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect a buyer's use of the Product.
8.2 If a seller makes significant changes to their Products or the Seller's Terms for the Products, the seller will notify the buyer prior to the changes take effect. If the buyer does not accept the changes, the buyer may contact the seller to end the contract before the changes take effect and receive a refund for any Products paid for but not received.
9 A BUYER'S RIGHTS TO END THE CONTRACT
9.1 If a buyer becomes aware of any defect in all or part of the Products delivered:
(a) the buyer must give notice in writing to the seller and return the allegedly defective Product to the seller;
(b) where the Products returned are found to be defective the seller will, at its option, repair or replace the defective Products, or refund the price of such defective Products in full.
9.2 If a buyer is ending a contract for a reason set out below, the contract will end immediately, the seller will refund the buyer in full for any Products which has not been provided and the buyer may also be entitled to compensation:
(a) the seller has told the buyer about an upcoming change to the Product or the Seller's Terms for the Product, which the buyer does not agree to (see Clause 8.2);
(b) the seller has told the buyer about an error in the price or description of the Product ordered and the buyer does not wish to proceed;
(c) there is a risk that supply of the Products may be significantly delayed because of events&